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Answering Your COVID-19 FAQ’s


May 13, 2020 Health

Is it safe to visit our clinic?

Your health and safety is our main priority. We understand that patients may feel hesitant to visit the clinic for their general health care needs however, rest assured we are taking all precautions to ensure the safety of all patients.

If you present to our clinic with any respiratory symptoms or fever, you may require treatment for your condition as well as require COVID-19 testing in our dedicated respiratory clinic. You will not be able to enter the building via the main entrance but will be directed to our respiratory clinic.

Our dedicated respiratory clinic is located in a separate part of the building to our normal GP clinic which means that general patients have no contact with respiratory patients.

If you visit our clinic and have no respiratory symptoms or fever, have not travelled overseas and have not been in contact with a confirmed case of COVID-19, you will be allowed to enter our building as normal. It's really important to keep up-to-date with your regular health care during this time - whether face-to-face or via telehealth.

 

What are the symptoms of a respiratory illness?

Symptoms of respiratory illnesses include fever, sore throat, coughing, shortness of breath and runny nose. If you present to our clinic with any of these symptoms, you will be directed to be seen in our dedicated respiratory clinic.

 

What will I be asked at the door?

When you present to the front of our building you will:

  • Be greeted by a friendly staff member
  • Be asked questions about the presence of respiratory symptoms (including sore throat, runny nose, cough, cold, fever, shortness of breath), recent overseas travel, contact with a confirmed COVID-19 case
  • Have your temperature checked

You will then be either directed to our dedicated respiratory clinic or enter the clinic as normal.

 

What happens if I do not disclose truthful information in regards to respiratory illness?

If you provide false information to a staff member or health professional in this facility, you may face criminal or civil prosecution. This includes information about the presence of respiratory symptoms and contact with COVID-19.

 

How do I know if I require COVID-19 testing?

If you present with any respiratory symptoms, recent overseas travel or contact with a confirmed COVID-19 case you will be directed to our dedicated respiratory clinic. The doctor will then decide if you require COVID-19 testing.

 

How will I receive my COVID-19 results?

Once you have been tested for COVID-19, you will receive your results within 24-48 hours via a phone call. If you do not receive a phone call after this time, please call us on 5322 4900.

Please note, we have a high volume of COVID-19 results and we are trying our very best to give these results back within the given time. We appreciate your patience.

 

Can I still attend your clinic if I have been cleared for COVID-19 and still have respiratory symptoms?

If you have been cleared for COVID-19 and still have ANY respiratory symptoms, you will not be allowed to enter the normal GP practice. If you need to be seen, you will be directed to our respiratory clinic. Otherwise, please stay home until symptoms clear.

 

Why do I need to be seen in the respiratory clinic if I've already been cleared for COVID-19?

Although you may have been cleared for COVID-19, your respiratory symptoms could be a sign of another respiratory illness. To protect our staff and patients, you will be directed to our respiratory clinic to avoid contact with patients entering our normal GP clinic.

 

Why do we separate respiratory illness from the rest of the clinic?

We understand that patients may feel hesitant to visit the clinic for their general health care needs however, rest assured we are taking all precautions to ensure the safety of all patients.

Our respiratory clinic is run separately to our normal GP clinic so that patients visiting our normal GP clinic have no interaction with these respiratory patients. All patients are screened as they enter the building to check that they have no respiratory illnesses, have not travelled overseas recently or have not been in contact with a confirmed COVID-19 case.

 

Why is everyone wearing masks in the respiratory clinic?

When directed to the respiratory clinic, you will be asked to put on a mask. All patients are wearing masks to avoid the splatter and spread of coughs/colds in the clinic and to make patients aware to not touch their face.

All staff in our respiratory clinic are in full Personal Protective Equipment (PPE) including masks, gowns, goggles and gloves.

 

What cleaning protocols have we increased during this COVID-19 pandemic?

Patient health and safety is our highest priority. We have increased our cleaning protocols including regular cleaning of door handles, rooms, equipment, chairs, screens and all surfaces. We are also supplying hand sanitiser in all waiting rooms and in the clinic, and are promoting proper hand hygiene.

 

How can I protect myself and others?

  • Practise social distancing - we have adequate signage to promote social distancing measures. Please keep a 1.5m distance between yourself and others. If you are from the same household, you may sit together.
  • Practise proper hand hygiene
  • Only bring essential people with you to each consult

 

Is there an alternative to be seen by a doctor, without coming to your clinic?

Yes, we are offering bulk-billed telehealth consultations to all patients (excluding new patients). Please call us on 5322 4902 to book a telehealth consultation or book an appointment online via www.healthhubdoctorsmorayfield.com.au/book-online 

 



May 1, 2020 Health

We would like to assure patients that it is still safe to visit our clinic and that your health and safety is our highest priority.

To ease some concerns, we've created a walkthrough which shows exactly what happens when you first enter our building, whether you are being seen in the respiratory clinic or through our normal GP clinic.

If you present to our clinic with any respiratory symptoms or fever, you may require treatment for your condition as well as require COVID-19 testing in our dedicated respiratory clinic. You will not be able to enter the building via the main entrance but will be directed to our respiratory clinic.

Our dedicated respiratory clinic is located in a separate part of the building to our normal GP clinic which means that patients have no contact with respiratory patients.

If you visit our clinic and have no respiratory symptoms or fever, have not travelled overseas and have not been in contact with a confirmed case of COVID-19, you will be allowed to enter our building as normal. It's really important to keep up-to-date with your regular health care during this time - whether face-to-face or via telehealth.

Take a look at our walkthrough below.



April 24, 2020 Health

We would like to remind everyone that we are still open for business for face-to-face appointments and telehealth.

We understand that some patients are feeling anxious about attending their GP clinic, and may be missing important visits because of concerns around COVID-19.


It's really important to keep up to date with your regular health care during this time - whether this is face-to-face or via telehealth.

Please take note of the following:

  • We are open for business, and patients should not be afraid to keep their appointments with their GP for preventative health, or management of a chronic condition
  • People living with chronic diseases such as diabetes, asthma or respiratory conditions need to keep up with their regular health care to prevent their condition getting worse. Neglecting regular health check-ups to manage a chronic disease can result in serious health issues down the track.
  • Parents of young children and babies should also ensure that their children receive their scheduled vaccinations and developmental checks
  • The risk of contracting COVID-19 while visiting the doctor in person remains low. Our respiratory clinic is run separately to our normal GP clinic so patients visiting our normal GP clinic have no interaction with these respiratory patients. All patients are screened as they enter the building to check that they have no respiratory illnesses, have not travelled overseas recently or have not been in contact with a confirmed COVID-19 case.
  • Patients who are due for regular check-ups should contact us to determine whether they should attend face to face, or arrange a telehealth appointment.

Please note, if you present to our clinic with any respiratory tract infection, fever or any of the listed symptoms (cough, cold, sore throat, runny nose etc.) you will be seen in our respiratory clinic.

Book an appointment online or call us

 



April 6, 2020 Health

New COVID-19 Testing Criteria:

If you have any upper respiratory tract infection, fever or any of the symptoms listed below

sore throat, shortness of breath, runny nose, cough etc.

You require COVID-19 testing in our respiratory clinic

Help us stop the spread. Book Now.

In addition, if you have travelled overseas recently, been in close contact with a confirmed case of COVID-19 or require COVID-19 diagnosis

You will be seen in our respiratory clinic

 

Please note, we will only be treating respiratory illnesses in our respiratory clinic.

If your consult is regarding another concern and you have the above symptoms, you will be required to return home and re-book when you are well.

For urgent concerns, please discuss with our reception.

In our respiratory clinic, we want to ensure that you and our staff are fully protected. Please do not be alarmed that our staff will be wearing full personal protective equipment and you will be asked to wear a mask.



March 24, 2020 Health

Our respiratory clinic at Health Hub Doctors Morayfield has been set up by the federal government to take pressure off the local hospitals by treating mild-moderate respiratory illnesses and seeing anyone who requires COVID-19 testing.

Respiratory clinic opening hours: 8am-8pm, 7 days.

All patients that present to Health Hub Morayfield with a respiratory illness or those that have travelled overseas, been in contact with a COVID-19 confirmed case or require a COVID-19 diagnosis must be seen through our respiratory clinic.

If you require COVID-19 testing and meet the criteria, your doctor will organise for you to be tested for COVID-19 within our centre.


YOU WILL BE SEEN IN OUR RESPIRATORY CLINIC IF:

You have an upper respiratory tract infection, fever or any of the symptoms listed below
sore throat, shortness of breath, runny nose etc.

OR

Have travelled overseas, been in close contact with a confirmed case of COVID-19 or require COVID-19 diagnosis


If you have any of the symptoms listed above, you will not be allowed to enter the building via the main entrance. The respiratory clinic entrance is located to the left of the main entrance.

Please note, we will only be treating respiratory illnesses in our respiratory clinic.

If your consult is regarding another concern and you have the above symptoms, you will be required to return home and re-book when you are well.

For urgent concerns, please discuss with our reception.

In our respiratory clinic, we want to ensure that you and our staff are fully protected. Please do not be alarmed that our staff will be wearing full personal protective equipment and you will be asked to wear a mask.


Book an appointment for our respiratory online or call us on 5322 4901.

 

 

 

 


PLEASE BE AWARE THAT ALL PATIENTS WILL BE CHECKED BEFORE THEY ENTER THE BUILDING

If you provide false information to a staff member or health professional in this facility, you may face criminal or civil prosecution. This includes information about the presence of respiratory symtoms and contact with COVID-19.

 

 



March 20, 2020 Health

Health Hub Doctors Morayfield will be running Telehealth consultations from Monday 23rd March.

Are you eligible for a bulk-billed telehealth consultation?

Patients eligible for a bulk-billed Telehealth consultation mean a person that:

  • Has been diagnosed with COVID-19 virus but who is not a patient of a hospital; or
  • Has been required to isolate themselves in quarantine in accordance with home isolation guidance issued by Australian Health Protection Principal Committee; or
  • Considered more susceptible to the COVID-19 virus being:
    • at least 70 years old; or
    • Aboriginal or Torres Strait Islander descent and at least 50 years old or over; or
    • pregnant; or
    • a parent of a child under 12 months; or
    • a person under treatment for chronic health conditions or who are immune compromised

If you do not meet these eligibility requirements, we will be offering a $75 private telehealth consultation.

Please call one of our friendly receptionists on 5322 4902 to organise a telehealth consultation.

 



March 16, 2020 Health

Your health is our priority

Please be advised that our practice and staff are taking every precaution possible in response to the evolving international health concern surrounding Novel Coronavirus (COVID-19).


If you have an upper respiratory tract infection, fever or any of the symptoms listed below

sore throat, shortness of breath, runny nose etc.

OR

Have travelled overseas, been in close contact with a confirmed case of COVID-19 or require COVID-19 diagnosis

You will be seen in our respiratory clinic

IF YOU HAVE ANY OF THE SYMPTOMS LISTED ABOVE YOU WILL NOT BE ALLOWED TO ENTER THE BUILDING VIA THE MAIN ENTRANCE 

Or call the Respiratory Clinic on 5322 4901

Please note, we will only be treating respiratory illnesses in our respiratory clinic.

If your consult is regarding another concern and you have the above symptoms, you will be required to return home and re-book when you are well.

For urgent concerns, please discuss with our reception.

In our respiratory clinic, we want to ensure that you and our staff are fully protected. Please do not be alarmed that our staff will be wearing full personal protective equipment and you will be asked to wear a mask.

If you are intending to visit tenancies other than the General Practice and have respiratory symptoms, please call the number of the individual tenancy listed below.

X-Ray & Imaging: 5293 2525

USC Clinical Trials: 0423 735 723

ihear: 5428 1600

TerryWhite Chemmart: 5357 8766

QML Pathology: 0481 909 943

Relationships Australia: 1300 364 277

Open Minds: 1300 69 6463

Blue Care: 5432 6900

1300SMILES: 5407 0154

Lives Lived Well: 1300 727 957

Carers QLD: 0419 834 004

Brain Treatment Centre: 1300 428 228

Peach Tree: 5322 4900

Philips Sleepeasy: 5322 4900

atWork Australia: 5322 4900

MyIVF: 5322 4900

Vision Australia: 5322 4900

Have you listened to Coronacast?

Coronacast is a podcast that helps to answer your questions about COVID19.

This podcast breaks down the latest news and research to help you understand how the world is living through an epidemic.

Listen to the podcast HERE



March 9, 2020 Health

Our Flu Immunisation Clinic will start on 23rd March.

Book your Flu Vaccine Now!

 

 

 

 

Health Hub Doctors Morayfield are running a Flu Immunsation Clinic and are providing $14.98 private flu vaccines for patients.

Appointments for the Flu Shot can be made online through our website, through the HotDoc App, in person at reception or by calling 07 5322 4900.

Free government flu vaccines for eligible patients will be available in April.

Please note, our Flu Immunisation Clinic will be consulting from TerryWhite Chemmart onsite. Please present to the pharmacy on arrival.

Below are some frequently asked questions about our Flu Immunisation Clinic to assist you.

What's Involved?

Appointments can be booked:

  • online through our website
  • through the HotDoc app
  • in person at reception
  • by calling 07 5322 4900.

After booking your appointment, please enter through the main reception and inform one of our friendly receptionists you’ve arrived for your flu vaccine. If it’s your first time at our Practice, it’s advised you arrive at least 10 minutes ahead of your appointment time to complete our new patient form. Once this is completed, please ask one of our receptionists to point you in the direction of our height, weight, and blood pressure machines which we ask you to use to help our doctors help you.

Your doctor will ask you about your vaccination history and allergies, and then transfer you to one of our nurses who will confirm your allergies again. This nurse will complete your vaccination form for you to hand to reception. The out-of-pocket cost will be $14.98. You must wait 15 minutes after the vaccination before leaving.

What is the Flu?

Influenza (or the flu) is a highly contagious, acute viral infection that spreads easily from person to person. The flu can spread from person to person by:

  • Droplets spreading from an infected person when they cough, sneeze or talk,
  • Touching surfaces contaminated by infected droplets (including hands, remote controls, phones, keyboards and door handles) and then touching your mouth, nose, or eyes.

Signs and Symptoms:

Symptoms usually appear 1 to 3 days after becoming infected.

The symptoms of flu can include:

  • fever
  • sore throat
  • dry cough
  • headache
  • muscle and joint pain
  • tiredness or extreme exhaustion

In the elderly, fever may be absent and the only signs and symptoms of flu may be:

  • confusion
  • shortness of breath
  • worsening of a chronic condition

Why Vaccinate?

Annual vaccination is the best way to reduce the risk of getting the flu and its complications. Vaccination is encouraged to protect family/friends with lowered immunity (babies, grandparents etc). The period where the flu is at its peak of circulation is around June to September, but it is never too late to vaccinate as it can potentially circulate all year round.

The vaccine does not contain live flu viruses and cannot cause flu. However, some people may experience mild flu-like symptoms for up to 48 hours as their immune system responds to the vaccine.

Are there side effects of the flu vaccine?

There are some very mild and short term common side effects associated with flu vaccination, normally lasting no more than 48 hours. These side effects may be more noticeable in children under five years of age. Side effects include:

  • Drowsiness or tiredness
  • Muscle aches
  • Localised pain, redness, and swelling at the injection site
  • Occasionally, an injection-site lump (nodule) that may last many weeks but needs no treatment
  • Low-grade temperature (fever)

Very rarely do more serious side effects can occur. These tend to be allergic (anaphylactic) reactions to components in the vaccine.

If you are concerned that your side effects are persisting for too long, or they increase in severity, or become concerning to you, please book an appointment or walk in and see one of our GP’s or, if required, call 000.

Who is entitled to received a free flu vaccine?

Please note, Government vaccines will be available at Health Hub Doctors Morayfield in April.

  • All children aged 6 months up to 5 years of age
  • Adults aged 65 years and over
  • Aboriginal and Torres Strait Islander people who are aged 6 months and over
  • Pregnant women during any trimester
  • People aged six months and over with medical conditions that can lead to complications from influenza such as people who:
    • have heart disease; or
    • have lung disease or asthma; or
    • have another chronic illness, including diabetes and renal failure; or
    • have a chronic neurological condition, including multiple sclerosis and seizure disorders; or
    • have an immune compromising condition, including HIV infection; or are aged five to 10 years and are receiving long-term aspirin therapy, or are pregnant

If you meet any of the above criteria, please speak with one of our GP’s about vaccination under the National Immunisation Program.

When is flu vaccination not appropriate?

For some patients, vaccination may not be appropriate. People who this might apply to include;

  • Patients who currently have an illness resulting in a fever greater than or equal to 38.5oC
  • People with a lowered immunity caused by either a medical condition or medical treatment.
  • People who have had a severe allergic reaction or anaphylaxis following a previous dose of the vaccine in question, or to a component of the vaccine.
  • Patient with a history of Guillian Barré syndrome
  • Patient with a bleeding disorder

Please discuss this with one of our GP’s if you are unsure as to whether the flu vaccine is appropriate for you.

Am I able to receive a statement of vaccination?

Upon request you will be provided with a statement that includes:

  • Name and date of birth
  • All vaccine details
  • Date and time of vaccination
  • General Practice information
  • Name of the nurse who administered the vaccination


December 22, 2019 Health

DAY 1

Routine blood pressure checks are important as they pick up changes to your blood pressure that can increase your risk of heart problems.

Having high blood pressure increases your risk of serious health problems including heart attack, stroke, heart failure or kidney disease. The symptoms of high blood pressure are often non-existent so it is important to have this checked by your GP.

We have blood pressure machines in each waiting area so you can check your blood pressure while you are waiting for your appointment. Ask your GP for advice on your blood pressure reading.

DAY 2

When was the last time you had a skin check?

Having a regular skin check is important to detect skin cancer early. We encourage everyone to have an annual skin check unless you are a high risk patient. High risk patients include light coloured skin, history of melanomas or skin cancers, family history of skin cancer, older aged groups, high number of moles, previous sun damage, previous use of tanning beds, occupations which require a lot of sun exposure etc.

Routine skin checks should also be paired with using the five forms of sun protection to prevent your risk of skin cancer.

Read more about our skin check services at Health Hub Doctors Morayfield here: https://www.healthhubdoctorsmorayfield.com.au/…/skin-centre/

DAY 3

Regular cholesterol checks are recommended to reduce your risks of heart problems.

Increased cholesterol in the blood makes it harder for blood to flow through the body which can increase your risk of a stroke or heart attack.

Cholesterol is checked by having a blood test. Your GP will discuss your risk factors before referring you for a blood test. Your GP will then discuss your results and the best course of action with you.

High cholesterol can be managed by a change in diet, reduction in foods with saturated fats and regular cholesterol checks.

DAY 4

Cervical screening is the best protection against cervical cancer. This five-yearly test scans for HPV (human papillomavirus) which causes changes in cervical cells that can lead to cervical cancer. If you are between the ages of 25-74, cervical screening should take place two years after your last Pap test.

Book an appointment for your routine cervical screening test by calling us on 5322 4900.

Find out more about the National Cervical Screening Program here http://cervicalscreening.org.au/

DAY 5

There is no simple test to detect prostate cancer however, it is important to recognise changes and symptoms to ensure early detection.

Speak to your GP if you experience any symptoms or if you have a family history of prostate cancer.

Find some common symptoms of prostate cancer here
https://www.cancer.org.au/…/types-of-cancer/prostate-cancer/

DAY 6

Breast cancer is the most common cancer that is diagnosed in Australian women. To ensure early detection of breast cancer, it is recommended that breast cancer screening is part of your health routine.

If you're approaching or over the age of 40 you should start thinking about regular breast cancer screening.
Be proactive and book in for a mammogram at X-Ray & Imaging Morayfield on the ground floor of Health Hub Morayfield.

For more information on breast cancer screening, please visit https://www.cancer.org.au/…/sc…/breast-cancer-screening.html

DAY 7

Heart health checkups are vital to manage your risk factors of heart disease. Your GP will discuss your risk factors with you and refer you to further testing if required.

Your GP may recommend changes to your lifestyle if you have a high risk of heart problems. This includes diet changes, increasing physical activity and reducing alcohol consumption.

Blue Care Live Well Centre, located on Level 1 of Health Hub Morayfield have allied health professionals including dieticians, that can assist you with these changes.

DAY 8

A bone density scan is used to diagnose Osteoporosis. This is a simple scan that measures the density of your bones and ensures that you can manage your bone health appropriately.

Your GP will review your risk factors for osteoporosis before referring you for a test. Visit X-Ray & Imaging Morayfield, located on the ground floor of Health Hub Morayfield, with your referral for a bone density scan.

Learn more about bone density scans here https://www.xrayimaging.com.au/bone-mineral-densitometry

DAY 9

A routine eye check should be apart of your annual health check. Your GP can perform basic vision tests, offer you advice and refer you to an optometrist if they are concerned that you have a vision problem.

Book an appointment with a GP at Health Hub Doctors Morayfield for a basic vision test.

DAY 10

A regular hearing check should become part of your routine health check. Early detection of hearing loss can help treatment be more successful.

Visit ihear Morayfield on the ground floor of Health Hub Morayfield today, to book in for a free hearing check.

DAY 11

Have you had your teeth checked lately?

Routine dental checks are important to ensure your teeth and gums are healthy. It is recommended that everyone has a dental check-up every six months to reduce the risk of minor problems becoming dental emergencies.

1300SMILES Morayfield is located inside Health Hub Morayfield. Call them on 5407 0154 to book in for your routine dental check.

DAY 12

Assessing your emotional and mental wellbeing is just as important as assessing your physical health.

A conversation with a GP is a great place to start to discuss your mental health. Our GP’s will assess your mental health in a safe and supportive environment and can refer you to mental health services if required.

Open Minds Mental Health Hub are located on level 1 of Health Hub Morayfield and provide confidential counselling and psychological services for people of all ages, including children.


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