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Answering Your COVID-19 FAQ’s


May 13, 2020 COVID-19

Is it safe to visit our clinic?

Your health and safety is our main priority. We understand that patients may feel hesitant to visit the clinic for their general health care needs however, rest assured we are taking all precautions to ensure the safety of all patients.

If you present to our clinic with any respiratory symptoms or fever, you may require treatment for your condition as well as require COVID-19 testing in our dedicated respiratory clinic. You will not be able to enter the building via the main entrance but will be directed to our respiratory clinic.

Our dedicated respiratory clinic is located in a separate part of the building to our normal GP clinic which means that general patients have no contact with respiratory patients.

If you visit our clinic and have no respiratory symptoms or fever, have not travelled overseas and have not been in contact with a confirmed case of COVID-19, you will be allowed to enter our building as normal. It's really important to keep up-to-date with your regular health care during this time - whether face-to-face or via telehealth.

 

What are the symptoms of a respiratory illness?

Symptoms of respiratory illnesses include fever, sore throat, coughing, shortness of breath and runny nose. If you present to our clinic with any of these symptoms, you will be directed to be seen in our dedicated respiratory clinic.

 

What will I be asked at the door?

When you present to the front of our building you will:

  • Be greeted by a friendly staff member
  • Be asked questions about the presence of respiratory symptoms (including sore throat, runny nose, cough, cold, fever, shortness of breath), recent overseas travel, contact with a confirmed COVID-19 case
  • Have your temperature checked

You will then be either directed to our dedicated respiratory clinic or enter the clinic as normal.

 

What happens if I do not disclose truthful information in regards to respiratory illness?

If you provide false information to a staff member or health professional in this facility, you may face criminal or civil prosecution. This includes information about the presence of respiratory symptoms and contact with COVID-19.

 

How do I know if I require COVID-19 testing?

If you present with any respiratory symptoms, recent overseas travel or contact with a confirmed COVID-19 case you will be directed to our dedicated respiratory clinic. The doctor will then decide if you require COVID-19 testing.

 

How will I receive my COVID-19 results?

Once you have been tested for COVID-19, you will receive your results within 24-48 hours via a phone call or text message. If you do not receive a phone call or text message after this time, please call us on 5322 4900.

Please note, we have a high volume of COVID-19 results and we are trying our very best to give these results back within the given time. We appreciate your patience.

 

Can I still attend your clinic if I have been cleared for COVID-19 and still have respiratory symptoms?

If you have been cleared for COVID-19 and still have ANY respiratory symptoms, you will not be allowed to enter the normal GP practice. If you need to be seen, you will be directed to our respiratory clinic. Otherwise, please stay home until symptoms clear.

 

Why do I need to be seen in the respiratory clinic if I've already been cleared for COVID-19?

Although you may have been cleared for COVID-19, your respiratory symptoms could be a sign of another respiratory illness. To protect our staff and patients, you will be directed to our respiratory clinic to avoid contact with patients entering our normal GP clinic.

 

Why do we separate respiratory illness from the rest of the clinic?

We understand that patients may feel hesitant to visit the clinic for their general health care needs however, rest assured we are taking all precautions to ensure the safety of all patients.

Our respiratory clinic is run separately to our normal GP clinic so that patients visiting our normal GP clinic have no interaction with these respiratory patients. All patients are screened as they enter the building to check that they have no respiratory illnesses, have not travelled overseas recently or have not been in contact with a confirmed COVID-19 case.

 

Why is everyone wearing masks in the respiratory clinic?

When directed to the respiratory clinic, you will be asked to put on a mask. All patients are wearing masks to avoid the splatter and spread of coughs/colds in the clinic and to make patients aware to not touch their face.

All staff in our respiratory clinic are in full Personal Protective Equipment (PPE) including masks, gowns, goggles and gloves.

 

What cleaning protocols have we increased during this COVID-19 pandemic?

Patient health and safety is our highest priority. We have increased our cleaning protocols including regular cleaning of door handles, rooms, equipment, chairs, screens and all surfaces. We are also supplying hand sanitiser in all waiting rooms and in the clinic, and are promoting proper hand hygiene.

 

How can I protect myself and others?

  • Practise social distancing - we have adequate signage to promote social distancing measures. Please keep a 1.5m distance between yourself and others. If you are from the same household, you may sit together.
  • Practise proper hand hygiene
  • Only bring essential people with you to each consult

 

Is there an alternative to be seen by a doctor, without coming to your clinic?

Yes, we are offering bulk-billed telehealth consultations to all patients (excluding new patients). Please call us on 5322 4902 to book a telehealth consultation or book an appointment online via www.healthhubdoctorsmorayfield.com.au/book-online 

 



May 1, 2020 Health

We would like to assure patients that it is still safe to visit our clinic and that your health and safety is our highest priority.

To ease some concerns, we've created a walkthrough which shows exactly what happens when you first enter our building, whether you are being seen in the respiratory clinic or through our normal GP clinic.

If you present to our clinic with any respiratory symptoms or fever, you may require treatment for your condition as well as require COVID-19 testing in our dedicated respiratory clinic. You will not be able to enter the building via the main entrance but will be directed to our respiratory clinic.

Our dedicated respiratory clinic is located in a separate part of the building to our normal GP clinic which means that patients have no contact with respiratory patients.

If you visit our clinic and have no respiratory symptoms or fever, have not travelled overseas and have not been in contact with a confirmed case of COVID-19, you will be allowed to enter our building as normal. It's really important to keep up-to-date with your regular health care during this time - whether face-to-face or via telehealth.

Take a look at our walkthrough below.



We are committed to providing patients and staff with a safe environment for your everyday health care needs, treatment of respiratory illnesses and COVID-19 testing.

Our fully accredited respiratory clinic at Health Hub Doctors Morayfield has been set up by the federal government to take pressure off the local hospitals and other clinics by treating mild-moderate respiratory illnesses and seeing anyone who requires COVID-19 testing. Please avoid using the hospital for anything other than serious and emergency conditions at this time.

We have General practice, Minor accident and illness centre, Respiratory clinic and telehealth operational to assist you.

We understand that patients may feel hesitant to visit the clinic for their general health care needs however, rest assured we are taking all precautions to ensure the safety of all patients.

Our respiratory clinic is run separately to our normal GP clinic so patients visiting our normal GP clinic have no interaction with these respiratory patients. All patients are screened as they enter the building to check that they have no respiratory illnesses, have not travelled overseas recently or have not been in contact with a confirmed COVID-19 case.

If you present to Health Hub Morayfield and have any upper respiratory tract infection, fever or any of the symptoms listed below

sore throat, shortness of breath, runny nose, cough etc.

You require COVID-19 testing in our respiratory clinic

Help us stop the spread. Book Now.

In addition, if you have travelled overseas recently, been in close contact with a confirmed case of COVID-19 or require COVID-19 diagnosis

You will be seen in our respiratory clinic


We would like to assure patients that it is still safe to visit our clinic and that your health and safety is our highest priority.

What are our current policies/ procedures in response to COVID-19?

    • A dedicated respiratory clinic that is located in a separate part of the building to our normal GP clinic. All respiratory illnesses are to be treated in our respiratory clinic. To book an appointment, please call 5322 4901 or book online via our website

 

    • Screening of patients as they enter the building, including temperature checks and questioning of the presence of respiratory illnesses, overseas travel and contact with confirmed COVID-19 cases. If you provide false information may result in criminal or civil prosecution. This includes information about the presence of respiratory symptoms and contact with COVID-19.

 

    • Bulk-billed telehealth consultations offered to all patients. Ph 5322 4902 to book a Telehealth consultation or book online via our website.

 

    • Increased cleaning measures undertaken to ensure the health and safety of all patients. This includes regular cleaning of door handles, rooms, equipment and all surfaces.

 

    • Adequate signage to promote social distancing measures. Please keep a 1.5m distance between yourself and others.

 

    • Use of full Personal Protective Equipment (PPE) including masks, gowns, goggles and gloves by staff in our respiratory clinic

 

    • Promoting proper hand hygiene and supplying hand sanitiser within the clinic

 

    • Treating all patients with respect and a smile

 

Please only bring essential people with you to each consult



March 16, 2020 COVID-19

Your health is our priority

Please be advised that our practice and staff are taking every precaution possible in response to the evolving international health concern surrounding Novel Coronavirus (COVID-19).


If you have an upper respiratory tract infection, fever or any of the symptoms listed below

sore throat, shortness of breath, runny nose etc.

OR

Have travelled overseas, been in close contact with a confirmed case of COVID-19 or require COVID-19 diagnosis

You will be seen in our respiratory clinic

IF YOU HAVE ANY OF THE SYMPTOMS LISTED ABOVE YOU WILL NOT BE ALLOWED TO ENTER THE BUILDING VIA THE MAIN ENTRANCE 

Or call the Respiratory Clinic on 5322 4901

Please note, we will only be treating respiratory illnesses in our respiratory clinic.

If your consult is regarding another concern and you have the above symptoms, you will be required to return home and re-book when you are well.

For urgent concerns, please discuss with our reception.

In our respiratory clinic, we want to ensure that you and our staff are fully protected. Please do not be alarmed that our staff will be wearing full personal protective equipment and you will be asked to wear a mask.

If you are intending to visit tenancies other than the General Practice and have respiratory symptoms, please call the number of the individual tenancy listed below.

X-Ray & Imaging: 5293 2525

USC Clinical Trials: 0423 735 723

ihear: 5428 1600

TerryWhite Chemmart: 5357 8766

QML Pathology: 0481 909 943

Relationships Australia: 1300 364 277

Open Minds: 1300 69 6463

Blue Care: 5432 6900

1300SMILES: 5407 0154

Lives Lived Well: 1300 727 957

Carers QLD: 0419 834 004

Brain Treatment Centre: 1300 428 228

Peach Tree: 5322 4900

Philips Sleepeasy: 5322 4900

atWork Australia: 5322 4900

MyIVF: 5322 4900

Vision Australia: 5322 4900

Have you listened to Coronacast?

Coronacast is a podcast that helps to answer your questions about COVID19.

This podcast breaks down the latest news and research to help you understand how the world is living through an epidemic.

Listen to the podcast HERE


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