Dr Samer Sorour

Telehealth Psychiatrist


Dr Samer Sorour (M.B.B.Ch, Fellow of the Royal Australian and New Zealand College of Psychiatrists & Fellow of the Egyptian Board of Psychiatry) is a distinguished Psychiatrist. With a rich background spanning continents and cultures, Dr. Sorour brings a wealth of experience and a unique perspective to his practice. Born in Alexandria, Egypt, and fluent in both English and Arabic, he offers comprehensive psychiatric care that is sensitive to the diverse needs of his patients.

Now serving the Morayfield community, Dr Sorour’s philosophy of care is deeply rooted in compassion, understanding, and the holistic well-being of his patients. He is committed to enriching the local community’s mental health landscape through his practice.  His previous roles across various settings, including years of practice in Australia, have equipped him with a robust skill set in Psychiatry, with special attention to Anxiety and Mood Disorders in the Adult population.

GP Referral Required 

07 5322 4900

How do telehealth appointments work? 

For telehealth Psychiatry appointments Health Hub Doctors Morayfield uses the Coviu platform. Coviu is HIPAA and ST4S compliant, ISO 27001 Certified and data end-to-end encrypted.

Coviu, employ’s a range of security measures to protect your data and maintain compliance with industry standards. These measures include:

  • Data encryption: All data transmitted through our platform is encrypted using industry-leading technology to ensure secure communication.
  • Secure data storage: Your data is stored securely in data centres that are compliant with ISO 27001 and HIPAA requirements.
  • Regular audits: We conduct regular audits and assessments to maintain our compliance and continuously improve our security practices.

How to attend your telehealth appointment

1. Your practitioner will send you an email with a link to the session

2. Click the big red ‘Join the call’ button, or the URL in the SMS

3. Select ‘Yes’ if you are prompted to ‘enable camera and microphone’ in your web browser

4. You may be prompted to take a photo and fill in your first and last name so your practitioner can identify you for security purposes

5. Accept the informed consent

6. Listen to some hold music while you wait for your practitioner to let you into the call when they’re ready

Frequently Asked Questions

  • As a patient, do I need to sign up to Coviu?
As a patient, do I need to sign up to Coviu?

You do not need to sign up to a Coviu account. Your healthcare provider will use their account and send you a link to join at the time of your consultation.

  • What do I need to make a video call?
What do I need to make a video call?
  1. A modern device with a camera, microphone and speakers.

  2. A good connection to the internet. Your home Wi-Fi is generally fine or a good 4G connection will also cover you.

  3. A private, well-lit area where you will not be disturbed during the consultation.

  • Is a video and phone consultation via Coviu secure?
Is a video and phone consultation via Coviu secure?

Coviu is end-to-end and peer-to-peer encrypted, meaning sensitive patient data is safe and not accessible by anyone other than the call participants.

You meet your healthcare provider in a private, secure online consultation room, that can only be entered by accepted parties.

Coviu meets all domestic privacy legislation and is HIPAA compliant.

  • How much does it cost?
How much does it cost?

The call is free (except for your internet usage). However, the regular costs of a medical consultation still apply.

  • How much internet data will I use during my consultation?
How much internet data will I use during my consultation?

A video consultation uses less than half of the data you would use while watching a YouTube video in high definition.

Data use is less on lower-speed internet connections, or if you’re using a less powerful computer, tablet, or smartphone. These factors can also reduce the overall quality of the call. Data use increases when there are more than two participants in the call.

A 30 minute call with 2 endpoints will use roughly  450 MB at maximum speed.

If your call gets pushed down to the minimum bandwidth usage it will go down to roughly 158 MB.

  • How do I use Coviu’s extra functionality?
How do I use Coviu’s extra functionality?

During your session, your practitioner may open various resources in your call, such as images, videos, forms for you to sign or a digital assessment.

You will also be able to access a limited range of these tools as the patient or client. To access them, click the ‘APPS & TOOLS’ button on your video window when you are in the call with the practitioner. However, it is recommended to wait for these instructions from your healthcare provider, to avoid interrupting the flow of the consultation.

*All information retrieved from the Coviu website

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