Collection, Use & Disclosure
We recognise that the information we collect is often of a highly sensitive nature and as an organisation we have adopted the highest privacy compliance standards relevant to ensure personal information is protected.
We are a service company to the practitioners who provide services at out practice. For administrative and billing purposes, and to enable the patient to be attended by other practitioners in our practice, patient information is shared between the practitioners who attend a patient.
We (on behalf of) and the practitioners may collect personal information (including health information) regarding patients for the purpose of providing medical services and treatment to patients. Personal information collected will generally include: the patient’s name, address, telephone number, and medicare number; health care fund; current drugs or treatments used by the patient; previous and current medical history, including where clinically relevant a family medical history, and the name of any health service provider or medical specialist to whom the patient is referred, copies of any letters of referrals and copies of any reports back.
We may access information:
Personal information collected by us may be used or disclosed:
Other than as described in this Policy or permitted under the National Privacy Act, Health Hub Doctors Morayfield uses its reasonable endeavours to ensure that identifying information is not disclosed to any person.
We keep health information indefinitely on secure computer drives.
Because of the sensitive nature of the information collected by us to provide services, extra precautions are taken to ensure the security of that information. Our electronic files are password protected on several levels, and the computer backups drives are stored securely offsite.
We require all employees and contractors to observe the obligations of confidentiality during their employment/contract. We require independent contractors to sign a confidentiality undertaking.
Practitioners who provide services at our practice may refer patients to the following services:
Secondary purposes which are directly related to the primary purpose of collection for which we may use or disclose personal information may be for quality assurance, training, billing, liaising with government offices regarding Medicare entitlements and payments and as may be required by our insurers.
We also collect information about the medical practitioners who provide services at our practice. This information is collected directly from or with the agreement of the medical practitioner. This information includes the name, address, qualifications and experience of the medical practitioner.
Accessing your information, complaints and obtaining further information
If an individual wishes to:
The Practice Manager
Health Hub Doctors Morayfield
19-31 Dickson Road,
Morayfield Qld 4506